We are here to help

Client Assistance
If you have any questions about our terms of service, privacy policy or any other questions which you may have, please contact our support team and they will be glad to answer any questions for you.

Telephone Numbers
You can call us at:
1-800-453-2819 or
1-212-729-5633

Email Address
support@myownwriter.com

Privacy Policy

MyOwnWriter.com recognizes that privacy is important for all individuals who trust us with their private information. This page lists the types of information we ask for from our clients along with their usage.

Personal information and other data
We collect personal information only when you register for an account on our website and the submission of that information is voluntary. This information is used to send you customized emails and other communications which may reflect the information you have given us about your orders or project needs. We use cookies to authenticate you as a user and this process is used to enhance your online information security and improve the level of our services. Our servers collect information when you visit our website including the URL, IP address, browser type and language, and the date and time of your request. This is done as a matter of course for all visitors to our website for technical reasons. You may decline to provide any personal information to us and/or disable cookies in your browser, but that may mean that some of our website features or services may not work properly on your computer.

Use of Information
We may use your personal information to provide the services you have requested, including services that display customized interest based content on the website. We may also use personal information for research and analysis which will let us operate more efficiently and provide you with better services. When we use third parties to assist us in processing your personal information e.g. PayPal, we require that they share their Privacy Policy to show us that your privacy will be respected and that they apply other appropriate confidentiality and security measures. We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network, computer equipment and services.

Information Security
The information provided by our clients is only stored after every reasonable precaution has been taken regarding the safety and security of that information. We understand that registered users may provide us with sensitive information and that needs to be protected online and offline. We use a Secure Socket Layer (SSL) to ensure that the information remains secure as it passes from one point to the next and all transactions as well as messages between clients and writers go through the Secure Socket Layer (SSL). On all secure pages, the users will be able to see a lock icon near the bottom of the browser window that confirms the use of SSL.

Customer Support
If you would like to contact our customer support department, please call 1-800-453-2819. You can also contact us via email at support@myownwriter.com.